China Telecom Readies Tech Support for 12th Chengdu World Games

As the system integration service provider and official comprehensive information partner for the core events of the 12th World Games, China Telecom has meticulously built a solid and reliable communications and information security system leveraging technology. This system provides specialized services across five key areas: competition video transmission, core event system support, intelligent cloud network services, venue terminal security, and overall integrated management.

Empowering the core, building the intelligent brain of the event

Entering the World Games Technical Operations Center (TOC), a massive display screen displays real-time network operation data from each venue. "This is the 'intelligent brain' of the entire World Games," explained the head of the World Games Security Team at China Telecom Sichuan Company. The center integrates core functions such as communications command, resource scheduling, operations monitoring, and emergency coordination. It accurately senses every pulse of the event's communications and information systems, enabling comprehensive situational awareness, unified command coordination, and agile resource allocation, ensuring a seamless and effective flow of event information.

One-stop response and attentive service arrive at the World Games Village.

On August 3rd, the Chengdu World Games Athletes' Village officially opened. China Telecom has established convenient communication service points within the village. Leveraging international payment capabilities, it enables omni-channel payment via Alipay, WeChat, and POS. Guests and athletes receive refined card activation services, along with bilingual product introductions and demonstrations featuring Maimang phones, satellite functionality, and Quantum Secret Messenger. China Telecom has also deployed 102 support personnel throughout the World Games Village, ensuring efficient, professional, and hands-on service for both handling communications services and resolving equipment issues.

Cloud Network Foundation: Global Coverage Enhanced

In terms of network infrastructure, China Telecom has achieved deep 5G-A coverage across all competition venues and other key areas. These high-speed and stable wired and wireless networks, like a meticulously laid "invisible track," not only perfectly support the demanding high bandwidth and low latency requirements of core operations such as event organization, timing and scoring, and live media broadcasting, but also provide strong support for smooth connectivity for the massive audience and staff.

Weaving a network of operations and maintenance to build a resilient security defense

China Telecom's cybersecurity team implements 24/7 real-time network monitoring and develops a well-structured, responsive emergency response plan. They have conducted numerous cybersecurity drills and are leveraging AI-powered agents to assist with attack and defense decision-making, creating a resilient and unbreakable security defense for the flow of information during the Games. China Telecom's large-scale emergency communications support vehicles have been deployed at all major event venues, equipped with advanced satellite communications equipment, 4G/5G base stations, and fiber optic transmission systems. These vehicles can quickly establish an independent and complete communications network in the event of an emergency, providing ultra-fast and unimpeded network security.

Innovative services empower inbound passengers with unbounded communication.

At Chengdu Tianfu International Airport, China's first full-service airport telecom business hall provides convenient access to international passengers, allowing them to quickly sign up for a communication plan upon arrival. Furthermore, China Telecom's dedicated English-speaking hotline, number 10000, brings together a professional customer service team, meticulously curating over 30 key English service scenarios and keeping abreast of the latest World Games developments, ensuring that every international guest enjoys seamless, bilingual Chinese and English consulting services.

Frontline support and instant venue support

At each competition venue, China Telecom has deployed experienced on-site support teams to provide 24/7 technical response and support, promptly addressing inquiries and issues related to all communication and information systems within the venue. This ensures precise and efficient competition organization, smooth media transmission, and an immersive and enjoyable audience experience. Every exciting sight and sound inside and outside the stadiums is transmitted instantly, clearly, and smoothly.

Technology adds color, and intelligent benefits illuminate the World Games.

Technology empowers the Games, and China Telecom fully leverages cutting-edge technologies such as 5G, cloud computing, the Internet of Things, and AI to infuse the Games with intelligent technology. Relying on a high-definition and stable dedicated broadcast network, global audiences will enjoy an immersive viewing experience. China Telecom has launched a number of intelligent and convenient services, including the country's leading XR ultra-high-definition immersive experience space, vividly embodying the Games' spirit of "building cities, promoting businesses, and benefiting the people," ensuring that the excitement of the World Games reaches every household.

Everything is ready, only the grand event awaits. As the Olympic flame ignites the night sky of Chengdu and cheers resound across the Sichuan and Sichuan regions, the world's attention is focused on the Land of Abundance. Chengdu is poised to write a new sports epic for the world.